Frequently asked questions
Calm answers to the questions travelers ask us most.
About Visa OS
Are you the Indonesian immigration authority?
No. Visa OS is software that helps you organize and submit your application through a licensed Indonesian visa agency partner. Final approval is decided by Direktorat Jenderal Imigrasi.
Who actually submits my application?
A licensed Indonesian visa agency that we partner with. You authorize them to submit on your behalf during checkout. Visa OS itself does not file with immigration.
Do you guarantee approval?
No, and we never will. Final decisions are made by Indonesian immigration. We help you prepare a complete, well-documented application so the process is smooth.
B1 Visa on Arrival extension
When can I apply for the extension?
You can apply any time within your 30-day stay. We recommend starting 14 days before your visa expires. The latest safe filing window is around 7 days before expiry.
How long does the extension take?
Usually 3 to 7 working days once immigration receives the application. Biometrics may add an in-person visit. We track the status and tell you what is next.
How much does it cost?
IDR 500,000 to Indonesian immigration plus our IDR 350,000 service fee. Total IDR 850,000. Fees may change if Indonesian immigration updates its tariffs.
How many times can I extend?
B1 is extendable once for another 30 days. Maximum total stay is 60 days. For longer stays consider C1 or KITAS.
C1 tourist visa
What is the difference between B1 and C1?
B1 is a 30-day Visa on Arrival, extendable once. C1 is a 60-day single-entry tourist visa, extendable up to four times for a maximum stay of 180 days.
When should I choose C1 over B1?
If you plan to stay longer than 60 days, C1 is the cleaner choice. You usually apply before arrival and the requirements are slightly heavier (proof of funds, etc.).
Payments and refunds
How do I pay?
By credit or debit card through Stripe. Other Indonesian payment methods are on the roadmap.
When am I charged?
After you complete the wizard and create your account. You see the full breakdown (official fee plus our service fee) before paying.
Can I get a refund?
If your case is not submittable through us, we refund the service fee. Once the application is filed with immigration, official fees are non-refundable per Indonesian immigration rules. See our refund policy for details.
Documents
What documents do I need?
For B1 extension: passport bio page, current visa or VOA confirmation, recent photo, address in Indonesia. The wizard tells you exactly what is needed for your case.
Are my documents safe?
Files are encrypted at rest and stored in a private bucket. Only the licensed agency assigned to your case can access them. URLs are signed and short-lived. You can delete your documents at any time.
How do I upload?
From your dashboard once you have an account. Drag and drop or use your phone camera. We check the file is readable before it leaves your device.
Account and access
How do I sign in?
By magic link. You enter your email and we send you a one-time sign-in link. No passwords to remember.
Can I delete my account?
Yes, at any time. Contact us and we delete your account and your documents. We keep a minimal audit record where law requires it.